Returns & refunds

Payments and fulfillment

This storefront accepts real payments. Paid orders are fulfilled under the delivery and return terms below.

Request within 30 days

For a paid order, request a return within 30 days of delivery by contacting support@miicongenteel.com with your order number and the items you wish to return.

Item condition and return timing

Items must be unused, unworn and unwashed, with their original tags attached. After your return is approved, send the items back within 7 days using the instructions we provide. Do not send a return to an unconfirmed address.

Return shipping

We provide a free return label for eligible returns within the contiguous United States. Contact us first so we can confirm eligibility and provide the correct label and return destination.

Damaged, defective or incorrect items

Contact support@miicongenteel.com if an item arrives damaged, defective or incorrect. We cover the return shipping for these issues and will help arrange the appropriate resolution.

Refunds

Approved refunds are returned to the original payment method after the returned items are received and reviewed. Your payment provider controls when the credit appears. Contact support if you need an update.